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Need more information? Consult our Frequently Asked Questions And unravel all your doubts!
What are reconditioned products?
They are products coming from exposures, returns o pprevious commercial availability. Before coming back for sale they pass from our laboratories, where they come Controlled, tested e reinscatolates. Many are equal to the new, often still with original packaging, film and accessories. Others, for exposure or handling, may have slight aesthetic imperfections that do not compromise its operation. The conditions of each product are indicated by the grade shown in the card.
Each reconditioned is tested according to the protocol provided for its category, and the results are collected in a digital certificate. To see it just insert on certificate.mondoaffari.it the identification code printed on the label of the product or package; the certificate shall indicate the outcome of each test, the date of testing and the name of the technician who carried out it; the consultation is free of charge and no registration is required.
Unless otherwise indicated, the reconditioned have a 12 month guarantee from the date of invoice. If a malfunction occurs in the first month, the product is replaced at zero cost. With a reconditioned from a second life to a product still perfectly usable, and you pay it less than the new. More information is available on www.mondoaffari.it/refurbished.
What are the warranty terms for reconditioned products?
Unless otherwise specified, the goods Reconditioned (refurbished) has a Guarantee Basic of 12 months, valid from the date of billing. This covers the problems related to the technical and electronic part of the product. Any aesthetic defects and/or displays that have at most 3 pixels damaged do not bring the product back into the cases covered by warranty, nor among those provided for the replacement. The accessories and internal batteries supplied with the goods, instead, enjoy a guarantee of only 30 days. The company guarantees the replacement at zero cost if any malfunctions occur within the first month of purchase. The warranty can be modified depending on the type of customer (e.g. reseller) and item (e.g. goods sold as not working). lapses in the event of tampering of the goods.
Is registration required for the purchase?
Registration to the site is not mandatory, even if recommended. In fact you can place an order also as host user. Any kind of communication related to the purchase will always be sent to the user via email.
What are the accepted payment methods?
The methods of payment accepted are: bank transfer, credit / debit card, PayPal (even in instalments), it is also possible to request online financing with Findomestic. Further information is available at: www.mondoaffari.it/methods-of-payment.
How and what can I buy the carta del docente?
To proceed with the purchase with the carta del docente the following instructions must be followed:
- Select the products you can purchase (monitor, notebook e tablet) in this way; - Add the items in the cart; - Inside the cart click on "Use Carta del Docente"; - Enter the voucher of which you are in possession; - Proceed to checkout and complete the purchase.
I coupons allow the user to obtain one discount on purchases made at our portal. In order to use them you must:
1. Add to cart what you want to order; 2. Click on "Proceed to purchase" 2. Enter the code you have in the appropriate box and click APPLICA.
WELL KNOWN
- The coupons are valid only for a limited period of time; - they may not be usable for the purchase of certain products; - may not be applied after registration of the order; - They cannot be combined with other discounts, promotions and offers; - It's possible to give them to third parties.
What are the shipping times and costs?
The costs of dispatch may vary depending on the type of product and the product category. These are always indicated in each single advertisement. For multiple purchases, the system automatically calculates the expenses that the user will have to incur, showing them to video during checkout.
Shipments are carried out throughout Europe Thanks to the collaboration started with Bartolini, DHL, Fercam e GLS. The buyer has the possibility to choose between two different shipping methods: Standard (previsioned within 4 working days the receipt of the payment or confirmation of the order in case the user chooses to pay on the mark) and Express (predicted by 2 working days the receipt of the payment or confirmation of the order in case the user chooses to pay on the mark).
On explicit request, we offer personalized services of delivery to the plan all over the national territory. Further information is available at: www.mondoaffari.it/shipping.
How is it possible to verify the status of the shipment?
The buyer can verify the status of the dispatch by means of the appropriate code link present in the confirmation email that is sent automatically by the system at the time of completion of the order.
How to behave in case of transport damage?
It is strongly recommended, at the time of receipt of the goods, to always verify that the packaging is intact. If not, we invite the buyer to withdraw the goods by signing with control reserve. User, in case of damaged goods, is required to contact, within a maximum of 4 days from receipt of the same (period beyond which it will not be possible to start an insurance practice), customer service providing photographic test (in case of Monitor/TV, only if this operation can be performed safely, it is recommended to send photos of the product on) using the form at the following address: www.mondoaffari.it/customers assistance. Mondo Affari, once you have collected all the necessary documentation, you will start a insurance practice with the body affiliated and to proceed to the withdrawal of damaged property. Having carried out the necessary checks, it will be provided to offer the buyer a replacement product or to issue the full refund of the amount received within 13 working days, in accordance with the agreed arrangements.
Is it possible to pick up the goods at one of your stores?
All products on the site can be picked up at one of our points of saleIn this respect, it appears necessary to carry out a pre-order online, after which the user will be able to collect the goods within and no later than the 24 working hours If not, the booking will be automatically made null and void.
Taking into consideration the goods, the payment must be made at the time of collection at the indicated store and may take place in cash or with credit / debit card. Alternatively, it will be possible to apply for funding under Compass.
The cost of picking up in the store is always indicated in the insert and in the order summary. This may vary according to the type of product and the product category.
Are prices the same as for retail outlets?
I prices of the articles proposed at the various points of sale may vary from what indicated on the site. In this regard, it is advisable to place an online order, opting for the withdrawal and the payment in store. In doing so, the goods are reserved for 24 working hours at the indicated price.
Is it possible to specify a different shipping address from the billing address?
When checking out, you can specify a different shipping address than the billing address.
How is it possible to return the purchased goods?
The buyer has the possibility of return the goods by 14 working days The request for return must be sent by filling in the form at the following address: www.mondoaffari.it/customers assistance.
What are the time limits for the issue of a refund following a return?
Once the returned goods reach our logistics, our accounting office will issue the reimbursement of the amount due by 10 working days.
Please note that, in case of return, the amount spent on the purchase of the goods will be refunded to the purchaser, with the exception of shipping costs (turnover and return) and any costs accessories (e.g. insurance). The refund will be issued using the same payment method used by the user at the time of purchase. Only in the case of the mark, the transfer will take place by bank transfer.
How is the invoice sent?
La invoice is always sent to electronic format. This can be found through access to your own tax drawer. It is always present within the packaging a Courtesy copy in paper format, valid for the purposes of Guarantee. Digital copy of this document, can be requested by e-mail to contabilita@mondoaffariweb.it
How to request after-sales assistance?
For requests for assistance upon purchase and receipt of the goods, it is necessary to complete the form present at the following address: www.mondoaffari.it/customers assistance. In this way the user can request assistance for the functionality of a product, software / hardware upgrade, malfunction or absence of Parts and accessories, the management of the practices of returned and the transport damage. The response of the customer service personnel to the various alerts is guaranteed in 24/48 working hours.
Is there a dealer plan?
Mondo Affari already boasts a large number of retailers throughout Europe. Distribution to thewholesale is intended for all holdings aimed at the resale of our products, both to the end user and to other entities similar to them. In order to conclude a partnerships, it is essential to be in possession of Iva Game. The request for affiliation can be sent by filling in the form available to the following address: www.mondoaffari.it/area-dealers.
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